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Freedom of Information
DVA is an agency within the Department of Environment.
The Driver & Vehicle Agency is customer orientated in its aims to:
Progressively increase the level of customer satisfaction;
Treat all customers fairly and equally;
Develop new services based on the needs of the customer.
All the telephone numbers and addresses required to contact DVA.
Customer Services Guide
A guide to Customer Services. The leaflet has been revised to take account of customer and staff feedback.
Customer Service Excellence
DVA achieved the CSE standard in December 2011.
How we deal with a complaint. The leaflet has been revised to take account of customer and staff feedback.
When is compensation considered and how much is paid.
DVA Call Reduction Analysis 2011 - Action Plan
Actions we have taken as a result of our Call Reduction Survey.
DVA Customer Survey 2011 - Action Plan
Actions which we have taken as a result of customer suggestions within the survey.
DVA Customer Satisfaction Survey Results
Top Levels of Satisfaction
The report detailing the results of our Customer Satisfaction Survey, and a table summarising the main results
DVA Customer Charter
DVA Customer Charter Performance Report 2011-2012
The level of service that you can expect from us, and the key standards we work to (and by which we measure our performance).
DVA Standards and Targets
We would value your opinion on our standards and targets. Please use this link to leave us your
Customer Feedback 2011-12
DVA Best Practice - Customer Service Excellence
These documents highlight areas in which DVA has been accredited with 'Best Practice'. If you think that our experience in these areas could be of benefit to your business/organisation, please
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Theory Test online
Theory Test by phone
Vehicle Test online
Vehicle Test by phone
Practical Test online
Practical Test by phone
ADI/AMI Online Payment
Customer Complaints Monthly Analysis
Customer Complaints Annual Analysis