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The Driver & Vehicle Agency is customer orientated in its aims to:
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Customer Services Guide
Customer Service Excellence
Complaints Policy
Compensation Policy
DVA
Call Reduction Analysis 2010 - Action Plan
DVA
Customer Survey 2010 - Action Plan
DVA Customer Satisfaction
Survey Results
Top
Levels of Satisfaction
DVA Customer
Charter
DVA
Customer Charter Performance Report 2010-2011
DVA
Standards and Targets
DVA
Best Practice - Customer Service Excellence