Problems with Digital Tachographs
DVA is aware that some drivers are reporting difficulties with certain digital tachograph driver cards. We are urgently investigating the problem; in the meantime DVA is issuing the following advice to drivers:
If your card is faulty you will need to return it with a completed application form D777NI to DVA who will issue a new card, please put 'CODE 48' on the envelope before posting your application. You will need to apply within seven calendar days for a replacement. Application forms are available from DVA (tel. 0845 402 4000), DVA Local Offices and DVA Testing Centres.
Where possible try the card in a different vehicle unit (VU) to double check that the card is faulty.
If you do not return the faulty card, the DVA will have to treat the card as lost or stolen and charge the relevant fee.
You can drive without the lost, stolen, damaged, or malfunctioning card for a maximum of 15 calendar days.
During this period you must produce two printouts ‐ one for the beginning of your journey and one for the end. Drivers must print their name, driver card or driving licence number and sign and date the back of each printout.
Drivers may drive longer than 15 days if necessary in order to allow their vehicle to be returned to base, provided the above form of record keeping is carried out throughout the journey.